For ages 21 and above only

hee5's Responsible Gaming Policy

hee5 believes that online gaming should be a safe form of entertainment. Use our responsible gaming tools to keep your experience protected and in control.

What is Responsible Gaming and why does it matter?

Responsible gaming means enjoying gaming within the limits of your finances and time. At hee5, we always want our players to see gaming as a form of entertainment — never as a sole source of income or a way to solve financial problems.

The mental and financial wellbeing of every player in Bangladesh matters deeply to us. That is why we are committed to creating an environment where gaming stays fun and safe. Our responsible gaming policy helps you monitor your own gaming habits and set limits when needed.

hee5 is for people aged 21 and above only. We follow a strict age verification process to keep minors away from gaming. If you suspect that a minor is using this platform, please contact our support team immediately.

If gaming starts to have a negative effect on your daily life, family, or work, that is a warning sign. In that situation, contact our 24/7 live chat support.

Our Protection Tools

hee5 gives you several powerful tools to keep your gaming in check, available to use at any time.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. This keeps your budget under control and reduces the risk of overspending. Minimum deposit starts from ৳200.

Deposit Control

Session Time Limit

Set a maximum duration for each gaming session. If you exceed the limit, our system will automatically remind you to take a break.

Time Management

Self-Exclusion

If you feel you need a break from gaming, temporarily or permanently close your account for a set period. The support team will assist you with this process.

Account Protection

Time-Out Break

Take a break from gaming for any period from 24 hours up to 30 days. During this time it will not be possible to log in to your account.

Temporary Break

Gaming History Review

Review your overall gaming activity and deposit and withdrawal history at any time. Staying aware of your own habits is important.

Transparency of Information

Age Verification

A strict age verification process is followed when opening an account on hee5. Only people aged 21 and above can create an account on our platform.

21+ Verification

Warning Signs of Problematic Gaming

If any of the signs below apply to you or someone you know, help should be sought quickly.

Pay attention — these are danger signs

  • Repeatedly betting beyond your set budget or spending too much money.
  • Trying to place more bets to chase and recover losses.
  • Neglecting family, friends, or work because of gaming.
  • Feeling restless or anxious when trying to stop gaming.
  • Lying to loved ones about how much you are gaming.
  • Considering gaming as a way to solve financial problems.
  • Losing sleep, missing meals, or neglecting your health because of gaming.

If any of the above signs appear, do not panic — contact our 24/7 live chat. Our support team is always ready to help in Bengali.

How to Set Limits

01

Log in to your account

Log in to your hee5 account and go to the "Account Settings" or "Responsible Gaming" section.

02

Choose your preferred limit

Deposit limit, session time, time-out, or self-exclusion — choose the option that suits your needs.

03

Set the limit amount and duration

Set limits based on your finances and routine. Reducing a limit takes effect immediately; a cooling-off period applies for increasing one.

04

Get help from support

If you have any issues or need more detailed assistance, contact our 24/7 live chat support team.

05

Review regularly

Once a month, check your gaming history and spending. Awareness is the first step toward responsible gaming.

Safe Gaming Good Habits Checklist

Following this checklist will keep gaming enjoyable at all times.

  • Set a fixed budget before you start gaming and do not go beyond it.
  • See gaming as entertainment, not as a source of income.
  • Do not try to bet more to recover money you have lost.
  • Avoid gaming when you have been drinking or are feeling emotional.
  • Take regular breaks and spend time on other activities outside of gaming.
  • Never bet with money set aside for rent, food, or your children's education.
  • If family or friends express concern, listen to them carefully.
  • Asking for help with any problem is a sign of strength, not weakness.

How to Get Help

hee5's support team is always by your side. Share any concern with us.

24/7 Live Chat

Speak directly with our support team in Bengali. Any time, any day.

Email Support

For detailed issues, email us at: [email protected]

Account Protection

Contact support directly for help with self-exclusion or setting limits.

Frequently Asked Questions

After logging in to your hee5 account, go to "Account Settings" and look for the "Responsible Gaming" option. From there you can activate deposit limits, time-out, or self-exclusion. If you run into any issues, contact our 24/7 live chat support.

You can choose a temporary break (up to 30 days) or a long-term self-exclusion. For permanent self-exclusion, the account cannot be reopened. Our support team will help you with either option.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit is subject to a cooling-off period, so that decisions are not made in haste.

Some common signs are: spending beyond your set budget, placing more bets to chase losses, lying about your gaming, or tension in your relationships with family. Read the warning signs list on this page carefully and seek help if needed.

No. hee5 strictly follows a 21+ age policy. Age is verified at registration and accounts are closed for any violations. If you suspect a minor is using the platform, contact our support immediately.

Your remaining account balance is kept safe during self-exclusion. The withdrawal process can be completed after the exclusion period ends or through our support team. Contact support for more details.

Stay safe, play with joy

We are always by your side to ensure responsible gaming. Check our FAQ to learn more or contact support directly.

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