hee5's Privacy Policy

Introduction and Scope

hee5 ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect from you, how it is used, who it may be shared with, and what rights you have when you use hee5's website, mobile application, or any related services.

This Policy applies to all hee5 users — whether you are a registered member or a guest user. By continuing to use our services, you are agreeing to the terms of this Privacy Policy.

What Information We Collect

hee5 collects information from two main sources: (a) information you provide yourself, and (b) information collected automatically through your use of the service.

2.1 Personal Information You Provide

During account registration and management, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and login credentials (password)
• Mobile number — required for verifying bKash, Nagad, Rocket, or Upay accounts
• National ID card or passport details (as part of the KYC process)
• Financial transaction details: deposit and withdrawal records
• Your preferred language and communication preferences

2.2 Automatically Collected Information

When you use hee5, our systems may automatically record the following information:

• IP address and device type
• Browser type, version, and language settings
• Cookie and session data
• Login and logout timestamps and activity history
• Bets placed, game history, and transaction logs
• Referral source (where you came from before visiting our site)

2.3 Information Received from Third Parties

We may also receive limited information from identity verification service providers, payment processors (such as bKash, Nagad), or fraud prevention specialists — solely to meet legal obligations.

Purpose of Information Use

hee5 uses the information collected for the following lawful purposes:

• Account Management: Facilitating account creation, verification, login, and password recovery.
• Processing Financial Transactions: Securely completing deposits of ৳200 or more and withdrawals of ৳1,000 or more.
• KYC and Age Verification: Confirming user identity and a minimum age of 21 years in accordance with applicable law.
• Customer Support: Providing assistance through 24/7 live chat and resolving complaints.
• Security and Fraud Prevention: Detecting and preventing unauthorised transactions, suspicious activity, and fraudulent use.
• Service Improvement: Analysing user experience to improve the quality of hee5's services.
• Responsible Gaming: Monitoring unusual betting or harmful behaviour and taking proactive steps where needed.
• Legal Obligations: Retaining and disclosing information as required to comply with applicable laws, regulations, or government directives.
• Communications: Sending important updates, security alerts, and information you have requested.

Cookies and Tracking Technologies

hee5 uses cookies and similar technologies that are stored in your browser. This information helps improve your experience with the service.

4.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and keep core services functioning.
• Functionality Cookies: Used to remember your preferences, such as language or display settings.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the service are used most.
• Security Cookies: Used to detect suspicious activity and fraud.

4.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some hee5 services to not function properly.

Information Sharing and Disclosure

hee5 shares your information with third parties only in the following specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties who provide services on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and cloud hosting services. These partners are given only the information needed to carry out their specific responsibilities and may not use it for any other purpose.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.3 Business Transfers

In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity — however, users will be notified in advance in such cases.

5.4 No Sale of Data

hee5 never sells or rents your personal information to advertisers or for any other commercial purpose.

Data Security Measures

The security of your information is very important to us. hee5 takes industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.

• SSL Encryption (TLS/SSL):
  All information transmitted between your browser and our servers is sent through encrypted channels.
• Data Encryption:
  Strong encryption algorithms are used when storing sensitive information.
• Access Controls:
  Only authorised staff have access to specific user information — on a need-to-know basis.
• Security Audits:
  Our systems undergo regular security testing and assessments.
• Incident Response Plan:
  We have a process in place to respond quickly to any security breach and to notify affected users in a timely manner.

While we are committed to maintaining the highest level of security, no method of data transmission or storage over the internet can be guaranteed to be completely secure. You also have a responsibility to keep your login credentials confidential and to log out of unused sessions.

Data Retention Period

hee5 retains your personal information only for as long as necessary — to fulfil the purposes described in this policy or to comply with applicable legal obligations.

7.1 General Retention Policy

• Information for active accounts is retained for the duration the account remains active.
• Financial transaction records are retained for a set period in accordance with legal requirements.
• KYC documents are kept for the period required under applicable law.
• Even after an account is closed, some information may be retained for a limited period to settle legal claims or resolve disputes.

7.2 Requests to Delete Information

You may submit a request to have your information deleted. However, we may be required to retain certain information due to legal obligations, ongoing investigations, or unresolved disputes.

Your Rights and Options

As a hee5 user, you have the following rights over your own information. Contact our support team to exercise these rights.

• Right to Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information in your account be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to Object to Processing: You may object to your information being used for certain purposes.
• Right to Restriction: In some circumstances, you may request that the processing of your information be limited.
• Right to Data Portability: You may request your personal information in a structured, commonly used format.
• Right to Opt Out of Marketing Communications: You may request to opt out of promotional communications at any time.

Protection of Minors

hee5's services are intended only for users aged 21 and above. We do not knowingly collect any personal information from minors.

If you believe a minor is using hee5, please notify our support team immediately.

Third-Party Services and Links

hee5's services may include links to third-party websites or services, such as payment gateways or game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These external platforms operate under their own privacy policies.

hee5 is not responsible for the privacy practices of these third parties or for the consequences of sharing your information with them. We recommend that you read the privacy policy of any third-party service before using it.

Policy Changes and Updates

hee5 reserves the right to update or amend this Privacy Policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• By publishing a prominent notice on the website
• By sending a notification to your registered email address
• By displaying an update message when you log in to the service

If you continue to use hee5 after changes have been made, it will be assumed that you have agreed to the updated policy. We therefore recommend that you review this page regularly.

The "Last Updated" date at the top of this policy always reflects the current version of the policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. hee5's support team is always ready to assist you.

If this page was helpful, please also read our other policies: Terms & Conditions and Responsible Gaming.